Privacy Policy

1. Information We Collect

When you visit our website or purchase a product, we may collect the following information:

• Name, email address, and shipping address (submitted during checkout)
• Browser type and device information
• Behavioral data (e.g., pages visited, time on site, clicks)
• Payment details as processed through Wave (we do not store payment information directly)

We do not require you to create an account; all purchases are made via guest checkout.

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Send order confirmations and updates
• Communicate with you regarding your purchase
• Improve website functionality and user experience
• Conduct marketing and remarketing through tools such as Google Analytics and Meta Pixel

3. Marketing Communications

With your consent or based on our legitimate interest, we may send you occasional marketing emails. These communications may be managed through email tools or manually via stored contact lists (e.g., Google Sheets).

All marketing emails will include an opt-out link or instructions. You can unsubscribe at any time.

4. Cookies and Tracking Technologies

We use first‑ and third‑party cookies, pixels, and similar technologies to operate our site, analyze usage, and deliver and measure advertising. In particular, we use Meta Pixel (Facebook Pixel).

What Meta Pixel collects and how it is used. When you visit our site, Meta Pixel may collect or receive information such as your IP address, user agent, page URLs and referrers, date and time, device/browser characteristics, Pixel ID and cookie IDs, and on‑site events (e.g., page views, button clicks, form interactions). If enabled, “Advanced Matching” may send hashed identifiers (such as an email address) to improve ad measurement and reach. Meta uses this information to provide measurement services, help us reach people with ads, and improve ad delivery and personalization. Learn more in Meta’s Privacy Policy and Business Tools Terms: facebook.com/privacy/policy and facebook.com/legal/technology_terms.

No sensitive data. We do not use Meta Pixel to collect or transmit sensitive personal information (for example, health, financial, or children’s data) and we do not place the Pixel on pages intended for children.

Your choices. Where required by law, we seek your consent before setting non‑essential cookies or using the Meta Pixel. You can withdraw or change your consent at any time using the “Cookie Settings” link in our site footer. You can also control interest‑based ads by adjusting Facebook ad preferences (facebook.com/adpreferences/ad_settings), the DAA/NAI tools (optout.aboutads.info and networkadvertising.org/choices), or your mobile device settings.

“Do Not Sell or Share.” Under California and some other US state laws, using Meta Pixel for cross‑context behavioral advertising may be considered a “share.” You may opt out by contacting us at info@terraphones.com. We honor Global Privacy Control (GPC) signals where detected.

Retention. Cookies set by Meta typically persist for up to 13 months. Related advertising and event data may be retained for up to 2 years or as required by law.

5. Data Sharing and Processors

We may share your personal information with third-party service providers for operational purposes, including:

• Payment processing (Wave)
• Marketing analytics (Google, Meta)

We do not sell your data. All third-party vendors are required to protect your information and use it solely for service-related purposes.

6. Data Retention

We retain customer data, including names, emails, and order history, indefinitely unless a deletion request is submitted.

7. Your Choices

You may:

• Opt out of marketing communications at any time by contacting us at info@terraphones.com
• Request that we stop using your data by contacting us at info@terraphones.com

Please note: we do not offer account-based access or GDPR-style data dashboards at this time.

8. Data Security

We take reasonable steps to protect your information, including SSL encryption and limited access to stored data. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date. Your continued use of our site constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact: info@terraphones.com.

12. Legal Bases for Processing (EEA/UK)

Where the GDPR/UK GDPR applies, our legal bases include:

• Consent: for non‑essential cookies/trackers, including Meta Pixel used for marketing/remarketing and ad measurement.
• Contract: to process your orders and provide requested services.
• Legitimate Interests: to secure our services, prevent fraud, and perform limited, privacy‑protective analytics. Where we rely on legitimate interests, we balance those interests against your rights and expectations.

13. Your Privacy Rights (EEA/UK and US States)

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Residents of California and other US states may also have the right to opt out of targeted advertising (cross‑context behavioral advertising) and certain disclosures that may be considered a “sale” or “share.” You can exercise these rights by emailing info@terraphones.com. California and certain other states also provide the right to appeal a denial of a request—contact us to appeal. You also have the right to lodge a complaint with your local data protection authority (EEA/UK).

14. Global Privacy Control

We honor Global Privacy Control (GPC) signals as an opt‑out of “sale”/“sharing” and targeted advertising where legally required.

15. International Transfers

We may transfer and process information in countries outside your own, including the United States. Where required, we use appropriate safeguards such as the EU‑US Data Privacy Framework and/or the European Commission’s Standard Contractual Clauses to protect your information when it is transferred internationally.